Improving Profitable Client Interaction

Clients have certain expectations of professional conduct from vendors. This course offers a survey of behavioral dos and don’ts, with a special emphasis on communicating with clients. How do you determine what a client wants?  What is the client’s preferred mode of communication? How do you show up with confidence and an unmistakably professional air?

Positivity in the Workplace

Recent research proves that actively practicing more positive than negative interactions increase success and effectiveness of work teams.  This course features strategies for increasing positive emotions and relationships on teams and in workplaces, along with practical assessments and surveys to measure positivity in individuals and teams.

Leading with Your Strengths for Enhanced Work Performance

Using the latest research in strengths and positive psychology as well as business research on what creates motivated employees, this workshop helps individuals unlock their performance potential through understanding and leading with their strengths. Participants learn how to build capacity to use their strengths to achieve their professional goals and those of their organization.

Goals Gone Wild:  Achieving and Succeeding in the workplace

Getting from where you are to where you want to go professionally and meeting organizational metrics can be achieved using a 5-step process outlined in this course to set, monitor and achieve goals. Participants use a professional development grid for performance reviews with managers/mentors.

Sample workplace goals are provided, with participants pairing up to coach each other on goal setting and to establish one self-developmental goal.

Basic Business Writing

In this highly interactive, hands-on course, participants start with the fundamentals of business writing and have multiple chances to work on their approach through one-to-one coaching. We also concentrate on “hallucination” regarding e-mail communication, as well as working to sharpen an appreciation and practical application of professional-level vocabulary and grammar in all written communications.

Basic Presentation Writing

A presentation starts with an understanding of the required proper structure – most importantly, a single main takeaway thought that the audience will remember the next day, and supported by key messages to lead the audience to the foregone conclusion. Through examples and exercises, participants learn how to set up a presentation for utility and effectiveness.

Basic Presentation Skills

Participants learn and have videotaped opportunities to put into practice the key elements of a good presentation: confidence, command, and control, through one-to-one expert coaching.  This workshop helps clients feel confident in what you have to offer. It also teaches participants how to confidently and adequately respond to questions and hecklers while always protecting their organizations.

Overcoming Presentation Anxiety

There is no logical reason to fear speaking in public. This course, in a supportive and positive fashion, offers foolproof guidance on eliminating and managing this anxiety.  Approaches include the latest methods in managing negative thinking to move toward positive thoughts and positive self-regard.  Also covered are autogenic relaxation and visualization methods to reduce anxiety and increase confidence.

A Stronger You / A Stronger Organization

This training builds on previous courses by combining individuals’ strengths to yield a company or organizational strength composite.  Participants learn how to build capacity through individual and team strengths resulting in strategies gained from optimizing strengths for team effectiveness.

Advanced Presentation Writing

Great presentations create memorable mental images while moving minds to take a desired action. This course provides the building blocks and one-to-one coaching to elevate your presentation/speech writing.

Advanced Presentation Skills

Using only your voice and your presence, an accomplished speaker can move mountains. Through intense videotaped coaching, participants learn how to speak with purpose and polish.  Once the speech is over, however, the next challenge is handling Q&A. We cover how to handle yourself when under critical attack, how to de-escalate people when they are angry, and managing anxiety and maintaining confidence when things go wrong.

Using Social Media Professionally

E-mail, texting, Twitter, and Facebook can hurt organizations when employees abuse or misuse them. This course offers practical tips on how best to leverage these tools in a professional manner. When is it best to pick up the phone?  What are some confidentiality issues to be aware of?  This workshop also addresses how staff, representing various generations (from digital to baby boomers) can understand each other’s perspective so as to communicate more effectively.

Coaching Methods for Managers and Team Members: Inspiration vs. Mediocrity

Top-down management is so 20^th century. This course brings management styles up to date, using techniques to motivate, reward and inspire employees to success using coaching methods of listening, asking powerful questions, assisting staff to create large goals based on inspiring visions, and setting organizational values and aspirations. Employees emerge with more of a sense of purpose, autonomy and desire to succeed when managers support their strengths and talent.