Lead with your Best!
Lead with your Best!
Amid economic challenges like those at work today, companies need to transform themselves, adapting to survive and even move ahead. But given the volume of coverage and advisory-oriented information out there, surprisingly little attention is paid to the role of one important person – the CEO. What can this key leader do?
According to a recent article in the McKinsey Quarterly, issued by management consultants McKinsey & Company, the first thing CEOs should do is something I agree with a thousand percent. CEOs must make their organization’s transformation meaningful by making it personal, and they should do that through storytelling.
“People will go to extraordinary lengths for causes they believe in, and a powerful transformation story will create and reinforce their commitment. The ultimate impact of the story depends on the CEO’s willingness to make the transformation personal, to engage others openly, and to spotlight successes as they emerge,” say the experts at McKinsey, and they’re right.
I wrote a speech for a client some time ago that proves the point. This gentleman had been named CEO of a company he had worked for all his life, succeeding a much younger man who had been brought in from the outside but who had passed away quite unexpectedly. While the younger CEO had done a fine job improving efficiency and shareholder returns, he lacked interpersonal skills and internal morale had suffered.
The new CEO, conversely, having been such an old hand within the company, was well-known and even more well-loved. He believed – truly believed – that when people came first, business results would follow. And that message served as the central theme of the speech I wrote for him, as he addressed all employees as his first act as CEO.
He told stories drawn from the people who mentored him as a young man, those who worked alongside him, those who inspired him, and those who came to look up to him over time. He tied these wonderful, warm stories to his vision of where he wanted the company to go. He told the people of the organization he now led that he needed them to believe in each other the way he always believed in them.
And by the time he was finished, every one of those 2,400 people – whether they were in the same building, or watching via video across the company footprint – would have ran through a brick wall for him.
He made the transformation personal through heartfelt stories. There’s no reason that CEOs in any organization, regardless of the challenges they face, can’t achieve the necessary transformations the same way. It can’t be faked. It can’t be half-hearted. But when it’s done well, it can’t be denied. A great speech delivered with conviction can transform people and organizations.
Reference: Hayes, Tim, Jackass in a Hailstorm—Adventures in Leadership Communication, 2010 Transverse Park Productions, LLC. This book is available on Amazon.com. Tim is a Leadership Communication Consultant, Trainer and an associate in the Perla Group – Coaching and Consulting.
“Let the beauty of what you love, be what you do”
Jahad-ad-din Rumi (Persian poet 1207-1273)
Getting Happier at Work
Remember when you were a little kid and you would dream about who you wanted to BE when you grew up? Just the thought of independently communicating your power at a job where you expressed your talents, strengths and interest…felt, well it felt grown up.
Then you grew up. Keeping the enthusiasm, interest and passion alive for your work can be a challenge. Think about how much time we spend at work. Today, with lean teaming and downsizing, people often spend more than 8 hours a day in the workplace. Why not reconnect with that early enthusiasm that drove you to consider expressing your gifts, your sense of contributing to the world and making a difference?
First, identify your strengths and then find ways to use them and develop them at your job. A previous blog I wrote (October, 2009) directs you to a website: www.authentichappiness.com where you can take a short test (the VIA Strengths Survey) that identifies your top 5 strengths. Consider exploring ways to express those strengths at your job. For example, if “Love of Learning” is a strength of yours, then you might organize a “lunch and learn” for co-workers in the workplace.
A second way that can move you toward happier times in the workplace is to notice how often you give into negative thinking at work. Many times this is fueled by unhappy co-workers. Walking away is one answer to this type scenario… as my colleague Dave Ellis says, “That’s why we have feet.” However, it is harder to walk away when those thoughts stay in your own mind. When you notice those “grumpy” thoughts, instead of entertaining them, consider the alternative of letting them go. The more energy you put into these thoughts, the more you’re apt to go down the negative spiral, which brings your energy down, and your thoughts following. Or, to ask yourself, “What do I want to change about this situation?” Then move into productive action and become a part of the answer instead of continuing the complaint. We know we work best when we are in a good mood, which means shifting those thought towards being grateful, appreciative and glad to be working and contributing.
The next time you find yourself feeling unhappy at work—try asking yourself what is right and good about your work? In my work as a professional coach and psychologist, I have the opportunity to talk to people who are successful by societal standards- having prestige and great paying jobs; as well as people who are working in low-income jobs. Both types of people tell me they are sometimes happy at work and sometimes not – what makes a difference is how they practice being happy where they are. They begin to learn more, grow more and then often find more opportunities coming their way as well. Researchers are learning that, regardless of your work, when you practice positive emotion in the workplace, you increase your problem solving capacities, bring more meaning to your workday and build resiliency- all important factors in developing happiness.
Perl: If you want to be happier at work, start with how you are being at work: exercise your strengths and express more positive emotion in your present job. Perhaps you might find that uplifting and empowering feeling you had once when you dreamed of what you would be when you grew up. Wasn’t happiness a part of that dream?
Resources:
Fredrickson, B.L. & Losada, M.F. (2005). Positive affect and the complex dynamics of human flourishing. American Psychologist, 60(7), 678-686.
Colan, L.J. (2004). Passionate Performance. Dallas, TX: CornerStone Leadership Institute.
Lynn D. Johnson. Happiness: Create the Perfect Job. 2008 – 801.261.1412.
“The hardest arithmetic to master is that which enables us to count our blessings.”
-Eric Hoffer
The holiday card that the Perla Group sent out this year states:
During this season of gratitude and celebration,
we acknowledge those who have made our
success possible. In this spirit, we say thank you.
May peace be with you and yours
in this coming year, as well as a prayer for our world.
Gratitude: Expressing Thanks
Yes, indeed it is the season of celebration: Celebrating the past year, our successes and accomplishments, what we cherish and hold dear—what gives meaning to our lives. Not only acknowledging these successes is key, however, taking time to express thanks is most crucial.
Who has not seen the movie, “White Christmas” with Bing Crosby, Rosemary Clooney and (my favorite) Danny Kaye? It is one elaborate production of song and dance and GRATITUDE. The two army buddies take time from their holiday gigs to remember a general who lead them during their wartime experiences and who inspired them to move through life with courage and grace. You may not go through the bother of renting a Vermont Inn to express thanks and gratitude to someone this season, however, think about taking time to formally express thanks to someone who you appreciate.
Research in positive psychology is demonstrating that the habitually grateful among us are happier than those who are not. Now there is a reason to express gratitude each day: you might wind up feeling and being a happier person.
What workplace would not be lighter and happier if colleagues formally expressed thanks for a job well done or for a gesture of kindness? I can still remember a memo that a colleague of mine wrote back in 1984 to my superior commenting on how my service to the hospital unit was a valuable asset to his staff. Completely unsolicited, and yet, it added incredible support and encouragement to my sense of professional esteem. A gesture I treasure and still remember to this day.
Perl: One of the most powerful positive psychology exercises is the Gratitude Letter. This exercise asks you to think of someone, parents, teachers, employers, teammates, etc., who have been kind to you but who never heard you express your gratitude. Write a letter of gratitude, describing in concrete terms why you are grateful. Delivering the letter in person and having the person read the letter in your presence delivers the most powerful experience. Mailing or faxing the letter and following it up with a phone call can be an alternative and as moving. Expressing your gratitude in words and actions not only boosts your own positive emotion but those of the recipient as well. In this process, we not only reinforce their kindness but also positively strengthen the bond of the relationship.
Resources:
McCullough, M.E., Kilpatrick, S.D., Emmons, R.A. & Larson, D.B. “Gratitude as moral affect.” Psychological Bulletin, 127, 249-266.
Peterson, Christopher. A Primer in Positive Psychology. Oxford University Press, 2006.
Selgman, Martin. Authentic Happiness. Free Press, 2002.
“Let him that would move the world, first move himself”
–Socrates
Executive coaches work more or less exclusively with senior people from organizations. They work with clients to achieve speedy, increased and sustainable effectiveness in their lives and careers through focused learning. The coach’s sole aim is to work with the client to achieve all the client’s potential- as defined by the client.
In today’s competitive work and economic environment where business people find themselves, Coaches aid clients in keeping that edge needed for succeeding in business and in leading others.
Coaches carry this out this by generating positivity in clients:
Simply, what is this process like? Executive coaches meet with clients and, through a series of assessments and questions designed to uncover their purpose, values and strengths, help them to speak what they want to carry out in their work life. Examples of this may be: managing staff’s performance, meeting productivity metrics, uncovering ways to become more inspired and energized to meet performance expectations, etc. Next coaching assists them in creating a vision of what they want: how it looks and feels – now and in the future. This leads to setting a plan of action and frameworks for supporting this plan. Coaches hold their clients accountable to doing what they say they want and identifying what gets in the way when expectations aren’t met. Along this journey of performance enhancement the client may ask for specific skill instructions for behavioral change. And, they more often co-create with the coach a framework for uncovering their own brilliance and capacity for growth in their chosen life’s work.
Perl: What are your strengths that help you to flourish as a business leader? Go to www.authentichappiness.com and take the VIA strengths survey. Consider how you might use these strengths each day in your work environment to move you toward the vision of success that you have set for yourself.
References:
Diane Coutu and Carol Kaufman, “The Realities of Executive Coaching”, Harvard Business Review, January 2009.
Rogers, Jenny, Coaching Skills: A Handbook 2nd Edition, McGraw Hill, 2004.
Notes from the 2nd Annual Harvard Conference: “Coaching in Medicine and Leadership”, Boston, Mass., September 2009.
These blogs I write will offer three things: a poetic line or inspirational quote that seeks to inspire you, the reader; second, a teaching or strategy which will intend to broaden and build a set of skills or resources that can positively serve you in your work life; and, thirdly a Perl: a practical tip that I hope will help you see that there is more than one way to do it as you are learning to be and show up as your best self each day.
A man travels the world over in search of what he needs and returns home to find it.
~George Moore
Common sense may tell us that when we are calm and experiencing positive emotions, we show up as more intelligent. However, haven’t you had a time when you looked back on your life and remembered something that you did when you were scared and angry? Then later, this action seemed really dumb? Certainly we can all recall a lot of these “What was I thinking?” incidents. So, how to cultivate these positive emotions to move toward being our creative and intelligent “best” especially in the work place?
Psychologists now believe that there are three core positives feelings: compassion (a feeling of understanding of others coupled with a desire to help), curiosity, delight and joy. Love, the magical combination of all three, is the greatest positive feeling. And, any of these positive emotions stimulate positive thought: creativity, insight and peace - which leads to our best thinking.
How do we make these shifts into positive emotion? What do we look for when asking ourselves for the highest and best way to deal with a challenge? For example, we might ask: Is there another way to feel, do or respond to this situation?
The key here is that the answer to this question often comes from inside of ourselves. There is an old Sufi (a Persian mystical sect) story about this. It seems that Nasrudin was seen madly riding his donkey from one side of town to the other, searching for something. Finally the people in the town stopped him and asked, “Mullah Nasrudin what are you looking for?”
“My donkey” was the frantic reply.
Perl: Like Nasrudin in this story, we often race around looking for answers outside of ourselves. Sometimes the answers may not come as we expect. Yet, when we listen to ourselves and, at the same time, shift into positive emotion; this is often the time when we have the most insight and creativity. Yes, we all have untapped wisdom within. Look for it there.
Resources:
Barbara L. Fredrickson, PhD Positivity, Crown Publishers, 2009
Lynn D. Johnson, PhD “Activate your frontal lobes: One Minute to Increased Intelligence and Creativity” ljohnson@solutions-consulting.com. 1999-2004
